Returns Policy

Cancelling your order

You can cancel your order at any time before the drawings for your lantern have been approved and been sent for manufacture. While your deposit/payment will be refunded, there may be an administration fee charged.

Our Returns Policy

We will always endeavour to deliver our roof lanterns perfectly, but we are aware that some things are out of our control. If the roof lantern or accompanying item arrives and is not to your satisfaction then please read below.

Cancelling your order

Our returns department must be informed of all damaged, defective, incorrectly advertised or products before installation. We often will be able to fix the problem without the need to return the lantern or accompanying product. After contact from us and if the error is ours, we will issue a replacement lantern/product at no additional cost or a refund. The lantern/product must be returned unused with no attempts to install.

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